Proton Servers Host - Notice history

All systems operational


Welcome to the Status page of Proton Servers Host; providing real-time and historical data on system performance and status.
If you believe you are experiencing an outage, and it is not listed on this site, please contact our team at https://portal.protonservershost.com

Backup cluster - Operational

100.0% uptime
1st Feb 2023 · 100.0%1st Mar · 100.0%30th Apr · 100.0%

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1st Feb 2023
1st Mar 2023
30th Apr 2023

Notice history

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1st Apr 2023

Replacement of network infrastructure
ResolvedMajor outage48 minutes
  • Resolved
    UTC
    Resolved

    The maintenance is now complete. We apologize for the longer service outage than initially communicated. We confirm that the France network has now been migrated to a new network stack and the concerns noted in recent days should not reoccur in the future.

  • Identified
    UTC
    Identified

    Our datacenter is currently facing difficulties and the outage is lasting longer than expected. Their teams are actively working to complete the operation as soon as possible. We apologize for the inconvenience and thank you for your patience.

  • Monitoring
    UTC
    Monitoring

    Our datacenter has implemented a fix and are currently monitoring the result.

  • Identified
    UTC
    Identified

    Our France datacenter is currently replacing their routing network infrastructure to address recurring issues.

    They are expecting a single interruption of 5 - 10 minutes in the public network.

    Unfortunately, we were only notified of this incident about an hour ago and were unable to keep our customers aware of this earlier.

    We apologize for any inconvenience this may cause and assure you that we are working closely with the datacenter to minimize any potential impact on our services.

APR6
Server Reboot
CompletedMaintenance6 hours 25 minutes
  • Completed
    Thursday 6th April 2023 at 3:55:09 PMUTC
    Completed
    Thursday 6th April 2023 at 3:55:09 PMUTC

    Maintenance has completed successfully.

  • Update
    Thursday 6th April 2023 at 11:26:39 AMUTC
    Update
    Thursday 6th April 2023 at 11:26:39 AMUTC

    Due to some unforeseen issues, the maintenance is taking longer than initially anticipated. We will update this incident once we have completed the maintenance.

  • In progress
    Thursday 6th April 2023 at 9:40:10 AMUTC
    In progress
    Thursday 6th April 2023 at 9:40:10 AMUTC

    Maintenance is now in progress.

  • Planned
    Thursday 6th April 2023 at 9:30:00 AMUTC
    Planned
    Thursday 6th April 2023 at 9:30:00 AMUTC

    During our scheduled maintenance window we will be rebooting all web hosting servers to load in updated kernels. Several of our servers have been up for over 2 years without a reboot and while we do use KernelCare to apply kernel level security updates without reboots, it is time to load newer kernels to all hosting servers.

    We expect the downtime for each server to be around 10-15 minutes. If we run into any further issues, we will update this incident with further details.

1st Mar 2023

MAR2
Email Infrastructure Migration
CompletedMaintenance7 hours 31 minutes
  • Completed
    Thursday 2nd March 2023 at 2:16:25 PMUTC
    Completed
    Thursday 2nd March 2023 at 2:16:25 PMUTC

    Our email service has been successfully migrated to standalone infrastructure.

    All emails from our billing website that were queued during the maintenance will be sent out within the next 30 minutes.

    We are also pleased to announce that our email infrastructure is now fully operational, and we are able to receive emails as normal.

  • In progress
    Thursday 2nd March 2023 at 6:51:09 AMUTC
    In progress
    Thursday 2nd March 2023 at 6:51:09 AMUTC

    We are currently migrating our email service to standalone infrastructure to ensure that all emails sent by us reach our customers' inboxes. During this process, all emails generated on our billing website including password reset, order confirmation, invoice payment confirmation, and ticket response emails will be queued in our email system until the migration is complete.

    Please note that any emails sent to us during the migration will not be delivered and will be discarded. We apologize for any inconvenience caused and appreciate your understanding.

1st Feb 2023

No notices reported this month

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