Proton Servers Host - Notice history

All systems operational


Welcome to the Status page of Proton Servers Host; providing real-time and historical data on system performance and status.
If you believe you are experiencing an outage, and it is not listed on this site, please contact our team at https://portal.protonservershost.com

Backup cluster - Operational

100% - uptime
1st Apr 2023 · 100.0%1st May · 100.0%30th Jun · 100.0%

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1st Apr 2023
1st May 2023
30th Jun 2023

Notice history

1st Jun 2023

No notices reported this month

1st May 2023

No notices reported this month

1st Apr 2023

Replacement of network infrastructure
  • Resolved
    Resolved

    The maintenance is now complete. We apologize for the longer service outage than initially communicated. We confirm that the France network has now been migrated to a new network stack and the concerns noted in recent days should not reoccur in the future.

  • Identified
    Identified

    Our datacenter is currently facing difficulties and the outage is lasting longer than expected. Their teams are actively working to complete the operation as soon as possible. We apologize for the inconvenience and thank you for your patience.

  • Monitoring
    Monitoring

    Our datacenter has implemented a fix and are currently monitoring the result.

  • Identified
    Identified

    Our France datacenter is currently replacing their routing network infrastructure to address recurring issues.

    They are expecting a single interruption of 5 - 10 minutes in the public network.

    Unfortunately, we were only notified of this incident about an hour ago and were unable to keep our customers aware of this earlier.

    We apologize for any inconvenience this may cause and assure you that we are working closely with the datacenter to minimize any potential impact on our services.

Server Reboot
  • Completed
    Thursday 6th April 2023 at 3:55:09 PM
    Completed
    Thursday 6th April 2023 at 3:55:09 PM

    Maintenance has completed successfully.

  • Update
    Thursday 6th April 2023 at 11:26:39 AM
    In progress
    Thursday 6th April 2023 at 11:26:39 AM

    Due to some unforeseen issues, the maintenance is taking longer than initially anticipated. We will update this incident once we have completed the maintenance.

  • In progress
    Thursday 6th April 2023 at 9:40:10 AM
    In progress
    Thursday 6th April 2023 at 9:40:10 AM

    Maintenance is now in progress.

  • Planned
    Thursday 6th April 2023 at 9:30:00 AM
    Planned
    Thursday 6th April 2023 at 9:30:00 AM

    During our scheduled maintenance window we will be rebooting all web hosting servers to load in updated kernels. Several of our servers have been up for over 2 years without a reboot and while we do use KernelCare to apply kernel level security updates without reboots, it is time to load newer kernels to all hosting servers.

    We expect the downtime for each server to be around 10-15 minutes. If we run into any further issues, we will update this incident with further details.

1st Apr 2023 to 1st Jun 2023

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