We have detected that file system on our United Kingdom dedicated server has been corrupted which is due to the recent reconfiguration of iDRAC (Integrated Dell Remote Access Controller) by our datacenter; it is a software that allows us to update and manage our Dell systems.
There is no conclusive evidence to support any data loss, and as a result, over the next few hours, the websites will be restored to their original state before corruption after reinstall and configuration of the respective control panels.
We are continuing to work on a fix for this incident.
If you have any questions, or wish to have any technical details, implications, and protocols that we do here at Proton Servers Host answered/explained, feel free to open a ticket on our portal asking about this.
Additionally, for the time that the server is down, you are entitled to our SLA compensation. However, we are willing to personally offer a 72 hours/3 days extension to all web hosting customers on this server and their active web service with us. You'll need to do this on our portal, located at https://portal.protonservershost.com
Note: There is no data loss
Thank you for your understanding
